Aviva life insurance Essay Example for Free

Aviva life insurance Essay AVIVA life insurance entered in 2002 and deployed Talisma e-CRM suite. AVIVA got the success by recognizing the potential customers and bringing out products and services tailored to the customer requirements. Also e-CRM developed multistep marketing campaign and superior services across multiple channels. With this CRM project the company aims to achieve the organized data base system, superior service standards, quick access to customers, upgrading offers to customers, integrating the efforts of insurance agents and officials and ultimately to obtain customer satisfaction. The implementation of Talisma e-CRM has helped them to share real-time customer information across different customer-facing departments across locations. This has helped departments track customer details and respond to queries at short notice. Aviva has made its mark in the Indian insurance industry in just two years. It has no doubt been aided in this by the deployment of Talismas e-CRM suite that has helped it launch new products and services to differentiate itself from competitors. eCRM practice in GP to provide Customer service: Grameenphone leads the market with nearly 20 million subscribers. Mobile phone services are an important contributor to the cash-strapped nation’s economy. This company is trying to provide the quality customer service to its customers . GrameenPhone try to give the best customer services to retain the present customer and attract the potential customer To give the service as fast as possible eCRM is designed such a way that customer manager can provide the service in a fastest way. They use ORACLE Siebel customer relationship management. Each and every customer has their unique ID and password to logging in the software. Here they give a clear idea of how customers get service and how their problem is solved by using eCRM tools. After logging to the software the customer manager need to put the customer number and then he has to click on GO button than he can see all the basic information of the customer. Here name, address, connection name, whether this customer is prepaid or post paid everything will be present there. ECRM is the software which helps to keep all data of the customers. It is not record the customer data it helps to give the service appropriately. Ithelped GrameenPhone to give higher level of satisfaction in much way such as: It helps to retain customer by giving satisfactory service It also increase the customer loyalty cause customer are satisfied with the service Evaluation of Customer profitability by reducing the cost of the service. It also reduced cost It helps to acquire new customers It helps to grow profitable customer relationships It help to retain profitable customers It reduces customers’ call handling time GP can keep appropriate record of every call It also help to Grameen Phone to reduce customer dissatisfaction

Eastern Flight 401 Essays -- Essays Papers

Eastern Flight 401 An Eastern Air Lines Lockheed L-1011 crashed at 2342 eastern standard time, December 29, 1972, 18.7 miles west-northwest of Miami International Airport, Miami, Florida. The aircraft was destroyed. Of the 163 passengers and 13 crewmembers aboard, 94 passengers and 5 crewmembers received fatal injuries. Two survivors died later as a result of their injuries. Following a missed approach because of a suspected nose gear malfunction, the aircraft climbed to 2, 000 feet mean sea level and proceeded on a westerly heading. The three flight crewmembers and a jumpseat occupant became engrossed in the malfunction. The National Transportation Safety Board determines that the probable cause of this accident was the failure of the flightcrew to monitor the flight instrument during the final 4 minutes of flight, and to detect an unexpected descent soon enough to prevent impact with the ground. Preoccupation with a malfunction of the nose landing gear position indicating system distracted the crew's attention from the instruments and allowed the descent to go unnoticed. As a result of the investigation of this accident, the Safety Board has made recommendations to the Administrator of the Federal Aviation Administration. This tragic accident was preventable by not only the flight crew, but maintenance and air traffic control personnel as well. On December 29, 1972, ninety-nine of the one hundred and seventy-six people onboard lost their lives needlessly. As is the case with most accidents, this one was certainly preventable. This accident is unique because of the different people that could have prevented it from happening. The NTSB determined that â€Å"the probable cause of this accident was the failure of the flightcrew.† This is true; the flight crew did fail, however, others share the responsibility for this accident. Equally responsible where maintenance personnel, an Air Traffic Controllers, the system, and a twenty cent light bulb. What continues is a discussion on, what happened, why it happened, what to do about it and what was done about it. Maintenance personnel should have replaced a faulty indicator light bulb for the nose gear. The filament in the bulb was detached from one of the two mountings. That enabled the bulb to illuminate intermittently. When the maintenance personnel serviced the aircraft, they found the light... ...3 Pardon? CAM-4 Wheel-well lights on? CAM-3 Yeah wheel well lights always on if the gear's down CAM-1 Now try it 23.41:40 APP Eastern, ah 401 how are things comin' along out there? 23.41:44 RDO-1 Okay, we'd like to turn around and come, come back in CAM-1 Clear on left? CAM-2 Okay 23.41:47 APP Eastern 401 turn left heading one eight zero 23.41:50 CAM-1 Huh? 23.41:51 RDO-1 One eighty 23.42:05 CAM-2 We did something to the altitude CAM-1 What? 23.42:07 CAM-2 We're still at two thousand right? 23.42:09 CAM-1 Hey, what's happening here? CAM [Sound of click] 23.42:10 CAM [Sound of six beeps similar to radio altimeter increasing in rate] 23.42:12 .... [Sound of impact] References 1. Mr. Johnson was an air traffic control instructor at Miami International Airport. 2. National Transportation Safety Board Abstract Available [Online] http://www.rpi.edu/dept/union/raf/public/NTSB_Accident_abstracts 3. Air Disaster.com Available[Online] http://www.airdisaster.com/cvr/cvr_ea401.html Title: Eastern Air Lines, Inc., L-1011, N310EA, Miami, Florida, December 29, 1972. NTSB Report Number: AAR-73-14, adopted on 06/14/1973 NTIS Report Number: PB-222359/2

Elli Essay

The book â€Å"Elli† is an account of the Jewish race being devastated in the death camps during the Second World War. They suffered inhuman brutality and starvation. It was Elli’s courage and determination which helped her to stay alive. The Jews suffered inhuman brutality. An example of this is Felicia’s story. Felicia is the Blockalteste at Plaszow. She told of how she had to either shoot her family quickly or the German guards would kill all her family very slowly. Her eighteen month old baby boy was ripped in two just as an example of what was going to happen to her family if she did not kill her husband, father and mother. Elli listens in stunned silence to the most horrific event never heard until now. The Jews survived starvation in World War two by consuming raw food from the ground. These delicacies such as potatoes were smuggled into a factory in Dreherei and washed in the toilet. These were only eaten at night when the German guards were not around. One night the Jews in the factory burned a candle for Hanukkah using thread from their blankets as wicks, oil and potato halves carve hollow. It was courage which helped her to stay alive. Elli attacked an SS supervisor which is the gravest form of sabotage but she is still alive. Her mothers arm and leg was paralysed due to a bunk bed collapsing on her. Elli was so happy for saving her mothers arm from being broken, but which it led to two days of separation from each other. The book â€Å"Elli† is an account of her life being devastated in the death camps during World War Two. Her determination to stay alive saved her during innocent slaughter in the day prior to liberation. Her impulses told her to put from around her waist her metal soup bowl on her head as her surroundings were hammered with machine gun fire. She shouted to her mother to put her metal soup bowl on her head because she was looking after her brother Bubi, who had been shot in the head.

Pablo Escobar Essay - 593 Words

Pablo Escobar had a great impact on drug trade to the U.S. in the 1980s. How he got into cocaine, how he smuggled, it shows and how he was brought down. nbsp;nbsp;nbsp;nbsp;nbsp;Pablo Escobar was born January 12, 1949. After being kicked out of school , he began his career as a thief in streets of Medellin Colombia. Its rumored that Escobar got his start by stealing tomb stones from local cemeteries, then sand blasting them and re-selling them to Panama. Pablo then started on the drug scene by smoking Colombia’s highly potent pot. He would continue to do this the rest of his life. nbsp;nbsp;nbsp;nbsp;nbsp;In the 1960s he starts dealing as well with smoking marijuana. In the early 1970s he had entered the cocaine trade, using†¦show more content†¦and was listed by Forbes magazine as the 7th richest man in the world all because his business in cocaine was so successful. In the same year Pablo and his cartel planned to kill President Bush (sr.) with a bomb on his visit to Cartegena. That’s shows he thought he was that powerful. nbsp;nbsp;nbsp;nbsp;nbsp;How ever law enforcement was closing in on Escobar. The U.S. want him to be extradited to the U.S. but Escobar surrendered to the Colombian’s in exchange for a promise not to be extradited to the U.S. He was able to design his own luxurious prison and continued to run his business behind the walls. Fifty new charges were brought against Pablo, including political assassination and mass murder. Escobar confessed to just one shipment of cocaine to Europe. When two men came and told Pablo he was being transferred to a military prison, Pablo would have none of this, and he took out hidden weapons, taking the two men hostage. After a night of negotiations 400 army commandos stormed the jail, but Escobar and his brother, along with many others, were gone. After 16 months on the run, he was finally hunted down by Columbian police with the aid of U.S. technology that recognized Escobar’s voice on a cell phone. On December 2, 1993 Pablo Escobar was kille d trying to run away on a roof top in one of his safe houses in Columbia. nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;Escobar rose fromShow MoreRelatedPablo Escobar880 Words   |  4 PagesPablo Escobar Pablo Escobar was born on December 1, 1949 in Rionegro, Columbia. His parents were Abel de Jesus Dari Escobar, a farmer, and Hemilda Garvine, a teacher.1 His family was poor and because of this, Pablo, at the age of five, promised his mother that he would give her everything. This was his childhood ambition, along with being rich by the time he was 22.1 The fact that he was poor motivated him and made him strive for power and money. He later became the most notorious and richestRead MorePablo Escobar Essays2925 Words   |  12 PagesPablo Escobar is well known throughout the world as one of their greatest outlaws. He grew from obscurity to be the leading cocaine distributor in the world. He led an empire of terror, drugs, money, and violence. He was a gangster and outlaw in the ranks of icons such as Al Capone, Bonnie and Clyde, and John Gotti. He can only be understood by looking at the man’s early life, his rise to ultimate power, and the absolute necessity of ending his r eign of terror by any means. Pablo Escobar was bornRead More Pablo Escobar Essay1601 Words   |  7 PagesPablo Escobar The paper traces Escobars life from humble peasant beginnings to powerful cocaine drug dealer and kingpin. The paper discusses the sound financial decisions Escobar made as well as the way he invested in legitimate projects using the funds he gained illegally. The paper explores the influence Escobar had and the way he worked, ultimately unsuccessfully, to establish a no-extradition clause into the Colombian constitution. Pablo Emilio Escobar Gaviria was born on December 1 1949Read MorePablo Escobar: Pseudo-Transformational Leader1371 Words   |  6 PagesPablo Escobar: Pseudo-Transformational Leader Case #1 Prepared for Dr. Bret Bradley Prepared by Team 2: Timothy Donnelly Sande Jarrett Chase Miller MGT-3133-001 - Leadership February 14, 2012 Intro Pablo Escobar was the charismatic, ruthless leader of the Medellin drug cartel in Columbia during the 1970s and 80s (Kelly, 2005, p. 118). He possessed charisma, intelligence, and an idealized status in the eyes of his followers like a transformational leader (MinsterRead MorePablo Escobar : Murderous Drug Lord1185 Words   |  5 PagesPablo Escobar: Murderous Drug Lord What single man could become responsible for over 80% of cocaine shipment in the United States alone? What man would stop at nothing to get his way, even if it meant effortlessly killing those who stood in his path? 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Pablo Escobar dedicated most of his life to being the spearheadRead MoreThe Media Interpretation Of : Rise And Fall Of Pablo Escobar1849 Words   |  8 PagesJai Mareddy HIST 2222 Essay Chamosa 11/13/16 US Media Interpretation of: Rise and Fall of Pablo Escobar Abstract: Pablo Escobar is known to many as king of the cocaine trade, having controlled and dominated over 80% of the cocaine shipped to the US. He was born on Dec. 1, 1949 in Rionegro, Colombia to Abel Escobar and Hermilda Gaviria. Pablo showed his finesse for criminal activities in college itself, when he ran a successful practice of selling counterfeit college diplomas to students. He laterRead MoreColombian Drug Lord Pablo Emilio Escobar Gaviria968 Words   |  4 PagesPablo Emilio Escobar Gaviria was a Colombian drug lord in the 1980s. He was born on December 1, 1949, to a teacher and a farmer. Growing up in the suburbs of Medellin, Pablo was constantly telling all of his friends and family that someone day he will become the president of Colombia. Escobar’s criminal activities started at an early age. He would go from cemetery to cemetery stealing gravestones and sanding them down in order to sell them to smugglers for a profit. As he got older he dropped theRead MorePablo Escobar2416 Words   |  10 PagesPablo Escobar Introduction Pablo Escobar was a man of power and riches during his time in history. Escobar was listed as the seventh richest man in the world in 1989. Coming from Medellin, the second largest city in Colombia, Escobar started off as a small time gangster and a car thief. His small time crimes would never amount to what he was going to become. In the late 1970 s Escobar and his cartel became one of the most powerful organized crime organizations. The cartel consolidated the cocaineRead MorePablo Escobar1249 Words   |  5 PagesPablo Emilio Escobar Gaviria was a Columbian drug lord and leader of one of the most powerful criminal organizations ever assembled. During the height of his power in the 1980’s, he controlled a vast empire of drugs and murder that covered the globe. He made billions of dollars, ordered the murder of hundreds if not thousands of people, and ruled over a personal empire of mansions, airplanes, a private zoo and even his own army of soldiers and hardened criminals. Born on December 1, 1949 into